Hi ZS,

Thanks for your message we really sorry to hear you’ve had such a frustrating experience, and I want to clear a few things up with full transparency.

First, I want to say we totally understand how disappointing it must have been to receive bulbs that didn’t match the description you saw when ordering. That’s not the kind of experience we ever want for our customers, and we take your feedback seriously.

I just want to gently point out, we did ship your full order, and our records confirm that it was delivered and received. So we’re definitely not a scam. We’re a real business doing our best, and we genuinely regret that this error happened on our product listing.

You’re absolutely right, at the time of your order, the bulbs were mistakenly listed as dimmable. As soon as you let us know, we corrected the listing and internally flagged this with our website team to prevent it from happening again.

Our policy asks to be notified within a day of delivery to arrange returns for items like bulbs, which are considered consumables once opened. That’s why we couldn’t offer a full refund, but we did try to make it right by offering a £20 goodwill gesture to acknowledge the mistake and inconvenience.

We know that doesn’t make up for the disappointment, and I’m really sorry you feel let down. It was never our intention to leave you feeling this way, and we’re still here if you change your mind and would like to resolve things together more positively.

Thanks again for reaching out, we do appreciate your feedback, and we’re always here to help if there’s anything we can do to improve your experience.

BulbBarn Customer Service Team.