Shipping policy
Shipping Policy and Procedures
Free Shipping On All Orders - No Sales Tax
At BulbShed, we are committed to ensuring a smooth and efficient ordering and shipping process for our valued customers. Below is an overview of our policies and procedures to help you understand what to expect when placing an order with us.
Order Confirmation:
Upon placing your order with us at Bulb Barn, you will promptly receive an order confirmation email. This confirmation signifies that your credit card has been successfully authorized for the purchase, and we are now preparing your order for shipment. We immediately check the availability of your items in our warehouse and will reach out via email if any items are on backorder or unavailable.
Order Shipment:
We endeavor to process and ship orders swiftly. Most orders placed before 1pm PST will ship the same day, except for certain part and freight orders which may ship the following business day. We utilize reputable carriers such as DHL, UPS Ground, FedEx Ground.
Please note that we do not offer Cash On Delivery. Additionally, for freight shipments, a valid phone number is required to schedule a delivery appointment. Failure to provide this may result in delays and additional storage fees.
Damages:
Upon receipt of your order, please inspect the packaging for any signs of damage. If any items are damaged, please notify us immediately by emailing support@bulbshed.com, and include photos for our records. We will promptly initiate an insurance claim on your behalf to arrange for replacement parts.
Cancellations & Refunds:
Orders that are canceled are subject to a £20 administration fee. If an item is on backorder and you choose to cancel before it ships, no fee will be charged. However, if the order has already shipped, the buyer is responsible for return shipping charges. Refunds will be issued to the original method of payment.
Backorders:
In the event that a product is out of stock at our warehouse, we will notify you promptly via email. We will provide an estimated time of arrival for the backordered item and offer alternative options if available. You may choose to proceed with the order, select a substitute product, or cancel altogether.
Important Freight LTL Shipment:
For large and heavy items shipped via freight LTL, the delivery process involves scheduling an appointment with the dispatcher. It is imperative to be present at the delivery address during the scheduled delivery window to receive and sign for the item. Please ensure your provided phone number is accessible until delivery is completed.
Handling Damages at Delivery:
If there are any signs of damage to the packaging upon delivery, we recommend immediate inspection of the contents with the delivery driver present. Any damages must be noted on the carrier’s paperwork and reported to us within 48 hours.
Customs Fees:
Customers are responsible for any applicable customs fees or import duties imposed by their country's customs authorities.
For further inquiries regarding ordering and shipping, please contact us at support@bulbshed.com.
Thank you for choosing BulbShed.
Contact Us
Thank you for choosing Bulb Shed. For assistance, our customer service team is available Monday to Friday from 9 am to 6 pm GMT.
Contact Information:
Phone: +1 224 401 1501
Address: 6166 S Sayre Ave, Chicago, Illinois, United States
For prompt support, we recommend utilizing our online contact form or reaching out via email at support@bulbshed.com.
For prompt assistance, please utilize our online contact form or email us at support@bulbshed.com.